Dear Apple…

So today I went to check on my AppleCare warranty status, having bought the MacBook Pro last year - I knew I had only days before I had to get the AppleCare extention, and after missing the iMac’s I wasn’t going to miss this one, however according to Apple, I bought the laptop on the 19th (aka Today) one year ago, which by my post, is 2 days off from the truth.

So finding out the horror of many regarding AppleCare “lateness”, and not having a Apple Store (that’s another Dear Apple for another day) I zipped across town to CompUSA (Bleh) to snag a box, even though their site claims not to stock it, thankfully they did, and $349 later I walked out with a box and a worthless piece of software.

My note to apple is simply this - MAKE APPLECARE RENEWAL BE ONLINE! - for a company that made a fancy phone, and various things which key strength is the internet, you’d think they’d want to make it easy to protect their devices by buying, and renewing AppleCare online, no worry, no fuss, no mildly annoying CompUSA sales people - I mean they did it with iWork, you can buy the code online, why not do the same for AppleCare? Seriously Apple - do that, unlock the iPhone for use on other networks, a SDK for the iPhone, and a lower priced MacPro - I’d be happy and poor at the same time.

Thus /end rant.

Posted on 19 November '07 by Chuck Brown, under General.