Over the years I’ve used a few Credit Card Processors, oi. Some good, some bad, some nightmarish (coughpaypalcough)
Well, today I start the journey of a disputed charge with Stripe. I love the service; I love the ease, the UI for the phone app & web end, smooth, clean, suggest it night and day to customers.
Well, I just got the chime on the phone & the email explaining to me the dispute at hand, that a client (who likely just didn’t realize his two years was up and needed to pay again) disputed two charges one for the domain, and one for another two years of hosting. Not exactly what has helped me “wind down” tonight, but such is life. Buckled down, showed the invoices, the email chains with each invoice, and terms of service about canceling service.
So we shall see, the only thing I don’t like (but I understand) is that Stripe is taking funds from my bank -> repay the “fraud.” The last transactions for my account before Christmas is them removing the funds I got + $15 fee for each. I’ve submitted my info, I’ve emailed the customer, hoping between the two we can sort this out and get things rolling smoothly.
I will say this compared to my first “terminal” I used & PayPal’s dispute process, so far I like the quick info provided & a well structured response system. We’ll see if it pays off.