The downside to running your own business, is you deal with everything. You find that fine line of work in doing a little extra to help a customer and try your hardest to not fall into that deep pit of help for free, forever.
You give an inch you do end up doing EVERYTHING for someone. Seems to be the story of my life.
I have a number of customers who I give everything for, and the response to help? Is quite simply “bend over and pick that up for me, then wax my car, then take my wife grocery shopping” etc. I have a few that I’ve started being slowly more and more strict with, standing my ground and in the cast of an email 5 minutes ago, I just lost ~$1,400. Yup. The client was upset, wanted a meeting to discuss his website, to discuss how I’m not listening, and yet he thinks the small project website he has should be treated like the $10,000+ his competitors have invested into theirs, for 1/2000’th of the cost.
For months I’d helped keep his site doing well in SEO, at one point I even had him #1, then he never wanted to pay, I’d offer some help here and there, but when you see a customer spending $500-$1000 on advertising on social media and google, yet a bill for 3 months of time, countless hours and adding code that was never meant to do what he now wants to do, oi. I simply told him tonight that I don’t have the time further on the budget for this site to sit down and explain to him that what he AGREED to and what he was DEMANDING can’t happen. He doesn’t want to pay more, he thinks he spent a fortune to do this, yet I am looking at his competitor’s sites they spent again $10,000+ easily and probably pay monthly for social engagement & SEO fine-tuning.
I am done trying to help friends because let’s be honest with an attitude that I won’t bend over backwards to juggle my daughter, my family time, and my even time to relax to get 10PM texts, calls, and emails basically telling me that I’m an idiot because he had dinner with friends and showed them how it didn’t work, not sure how I’m supposed to think in that, that I am in any way shape or form a friend. I never got invited to dinner. LOL
I need to wind down, already got Lilly to sleep, who knows I offered one last “30 minute meeting” then I got notice I was removed from his Facebook page as an admin, sadly that simply broke his website lol so much for trying to be the nice guy, guess thats why they say “nice guys always finish last”. Life goes on I guess.